FAQs

How do I choose skincare for my skin?
Check each product description for its intended skin type and benefits. If you need help building your routine, contact KLF Beauty at klfbeauty1@gmail.com.

Where can I find the ingredients?
Ingredient lists are included on individual product pages. Formulas vary, so please check the ingredients and label before purchasing.

Are all your products vegan?
Some products are vegan and are identified in their descriptions. The whole range is not vegan.

Where do you ship?
We currently ship within Australia. International shipping is not available yet.

How much is delivery?
Standard shipping is $15 AUD, with free standard shipping on orders of $200 AUD or more. Express shipping is $18 AUD.

When will my order arrive?
Orders are processed within 1–3 business days, excluding weekends and public holidays. After dispatch, estimated delivery is 2–8 business days for standard shipping or 1–4 business days for express. Delivery times may vary by location and carrier delays.

Can I collect my order from the salon?
Yes! Choose free pickup at checkout. Please wait for your ready-for-pickup notification before collecting.

Can I pay with Afterpay or Zip?
Yes, both are available at checkout, subject to provider approval and terms.

Can I return a product?
We do not accept change-of-mind returns or exchanges. If your order is faulty, damaged or incorrect, please contact klfbeauty1@gmail.com. Your rights under Australian Consumer Law still apply. See our Return and Refund Policy for details.