Refund policy

Thank you for shopping with KLF Beauty. We take pride in the quality and care that goes into every product we offer. 

Please Note:

• Change of mind: We do not offer refunds or exchanges if you choose the wrong product, change your mind or decide you don’t like it. This does not affect your rights under Australian Consumer Law.

• We encourage customers to review all product information and ingredients carefully before making a purchase.

• If you have any questions about a product, feel free to contact us before placing your order.

Damaged or Incorrect Orders:

Please contact klfbeauty1@gmail.com within 48 hours of delivery where possible, with your order number, photos and details of the issue. We’ll arrange an appropriate resolution, including sending the correct product at no extra charge or providing a refund where applicable. The 48-hour request does not limit your rights under Australian Consumer Law.

Faulty products: If you discover a fault later, please contact us as soon as possible so we can assess it and provide the remedy required by Australian Consumer Law.

We’ll do our best to resolve any issues in line with our policy.

Thank you for your understanding and support.